We are delighted to present a series of Beauty Industry Workshops throughout the year & we invite you & your team of therapists to join us & take the next step in your education.

All workshops are $79 per 3 hour workshop, group discounts apply.

Mentor management run ongoing workshops nationally – below are an example of the workshops on offer. Please email sharyn@mentormanagement.com.au for further information & dates. Thank you.

Topic: Boost Your Retail Sales
Ideal for: All therapists & receptionists

Topic: Powerbooking™ - Step from Beauty Therapist to Business Therapist.
Forward plan & increase productivity!
Ideal for: All therapists & receptionists

Topic: 5 Star Customer Service
Being Memorable
Ideal for: All therapists & receptionists

Topic: Powerbooking™ - Step from Beauty Therapist to Business Therapist.
Forward plan & increase productivity!
Ideal for: All therapists & receptionists

Topic: Industry Benchmarks
How much do you know?
Ideal for: Salon Owners & Managers

Topic: Boost Your Retail Sales
Ideal for: All therapists & receptionists

Topic: Boost Your Retail Sales
Ideal for: All therapists & receptionists

Topic: Unbreakable Business
Keep your business safe in times of change
Ideal for: Salon Owners & Managers

Topic: Maximising Christmas
Create an outstanding result - prepare & focus now.
Ideal for: Salon Owners & Managers

Topic: Powerbooking™ - Step from Beauty Therapist to Business Therapist.
Forward plan & increase productivity!
Ideal for: All therapists & receptionists

'All workshops are interactive, you'll be inspired by how enjoyable training can be - this will ensure maximum learning & integration of the learning's into your business.'

Boost Your Retail Sales

Imagine asking clients to buy more with confidence… Imagine really hearing what your customer wants … Imagine closing the sale with certainty… Imagine selling more & reaching targets without pushing… Imagine the possibilities…

Topics Covered:

• What is selling & why do people buy what they buy?
• Letting go of fear around money & how to let customers spend their money
• The importance of being personally prepared
• Understanding what the customer really wants & Key Questions to identify needs
• Scripts for communicating with your customer - positive & negative situations
• Dealing with Objections & Closing the sale with confidence
• Rebooking your client & setting your plan to create change!|

Powerbooking® Workshop - Shift from Beauty Therapist to Business Therapist

Now available Powerbooking® Training CD

Click to listen to an audio sample.

Powerbooking® is an intelligent sales & forward planning technique that will:

Boost Hourly Productivity
Fill Appointment Gaps
Convert Calls to Sales
Lead Your Customers
Generate More Sales

Join us for an incredible workshop of proven Sales & Powerbooking® formulas, scripts and processes to make the most of Sales with Powerbooking®! This concept is an intelligent sales concept that shows you & your team how to boost hourly productivity & maximise untapped opportunity! Powerbooking® focuses on not only how to fill appointment gaps but how to push beyond your wildest expectations using forward planning as your driver. Every attendee will be included in Powerbooking® sales activities to fully understand this incredible sales tool and will surprise even the most advanced therapist about how to generate more money! This workshop will boost sales far beyond belief, increase your motivation & will have your head spinning long after your departure. Powerbooking® is a special sales technique trademarked to Mentor Management.

5 Star Customer Service
Being Memorable - Shift from Ordinary to ‘Extraordinary’

What truly makes a memorable experience for your customer?
Why would customers return to you or refer you to their friends?
What is 5 Star Service?

Topics Covered:

• 5 Star Service delivery - defining & refining
• Creating a ‘memorable’ Customer Experience
• Identifying your Customers Buying Style
• The impact of Body Language, Tone & Words - by  phone & in person
• Your Internal Dialogue & Improving Customer Retention with 5 Star Service
• Plan your intentions into action - Goal Setting

The ‘Unbreakable’ Business Workshop
‘Are we really experiencing ‘FRAGILE TIMES’ or do we just need to think differently
& adopt some proven strategies to boost your business?’

Topics:

• Business Strategies to make more money
• How to refresh salon targets & goals
• How to improve retail sales
• How to grow your existing database
• Marketing ideas that work - low cost or no cost
• Incentive ideas for staff motivation

Industry Benchmarks Workshop
‘How much do you know? What's considered the norm in the Industry? What will you do to make this year an outstanding year? Discover your gaps & learn how to fill them with practical formulas that work to make more money & move forward!

Key Learning's:

• An Overview of Your Business - where are you at?
• You the Business Owner - taking control - Step up & be the ‘visionary’
• Industry Benchmarks - what's considered the norm in the beauty industry?
• 10 Steps to Increase Base business & make more $$
• Communication Skills - grow your business by listening & speaking your customers language
• Set salon targets & goals - Increase Therapist Productivity
• Increase service & retail sales & reward your therapists

Maximising Christmas

Topics:

Create a professional plan to ensure a profitable Christmas
Make more money by boosting retail, treatment & gift voucher sales
Learn how to set & achieve new target forecasts this Christmas
Build a strong retail environment to capture clients attention & $$
Learn sales skills to increase revenue at Christmas & all year
Promotional planning - events, great ideas that generate extra income
Create an energetic January to start the year with promotional activity