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This is the ultimate training tool - the Mentor Management Therapist Script Manual will ensure your beauty therapists communicate effectively with everyday situations in your salon. This unique Therapist Script Manual is a first of its kind with many pages of daily conversations had between customer & therapist that will equip your staff with ideal responses & turn a negative situation into a positive.
Included are several scripts that will absolutely increase your therapists confidence to communicate; including specific scripts on how to deal with everyday situations. Some examples include:
- Answering & using the Telephone:
- Reinforcing your cancellation Policy
- Calling Clients to instigate an appointment
- Turn a new enquiry into a client
- Selling a Gift Voucher
- Calling clients on a quiet day
- How to follow up after a treatment
- Calling a client to attend a VIP event
In salon situations:
- Identifying Clients needs
- Selling products - cubicle, after a skin treatment
- Closing the Sale
- Rebooking your client
- Selling Courses
- Selling a Gift Voucher & a Retail Product plus so much more.... An ideal in-salon training tool that is essential for every beauty salon!
